Question 1

What is a CCTV AMC and why do I need one?

Accepted Answer

A CCTV Annual Maintenance Contract (AMC) is a service agreement where a certified technician visits your property on a scheduled basis to inspect, clean, and maintain your CCTV system. Without regular maintenance, cameras accumulate dust and debris, DVR hard drives fail without warning, cables degrade, and night vision LEDs burn out — often silently. An AMC ensures your system is always in working condition and catches problems before they become failures.

Question 2

How often should CCTV cameras be serviced?

Accepted Answer

For most residential and small commercial installations in Bangalore, twice yearly is the minimum. Quarterly servicing is recommended for apartment complexes, IT parks, hospitals, and any installation with outdoor cameras in dusty or high-traffic areas. Bangalore's monsoon season and construction dust make regular cleaning especially important.

Question 3

What is included in a standard CCTV AMC visit?

Accepted Answer

Each visit includes: lens cleaning for all cameras, camera alignment and housing inspection, DVR/NVR health check and log review, hard drive SMART diagnostic, recording schedule verification, cable and connector inspection, IR LED test for night-vision cameras, firmware update check, and a written service report. Emergency call-outs for faults between scheduled visits are also covered under most AMC plans.

Question 4

What is the difference between a labour-only AMC and a comprehensive AMC?

Accepted Answer

A labour-only AMC covers the technician's time and expertise but charges separately for any parts that need replacement (cameras, DVR boards, cables, hard drives). A comprehensive AMC includes minor consumables and may cover parts up to a specified value per year. For most clients, a labour-only AMC with a clear parts pricing schedule is the most cost-effective option.

Question 5

How much does a CCTV AMC cost in Bangalore?

Accepted Answer

AMC pricing depends on the number of cameras, camera type, number of visits per year, and response time SLA. Typical ranges: Basic (up to 8 cameras, 2 visits/year) ₹2,000–₹3,500/year; Standard (9–16 cameras, 4 visits/year) ₹4,000–₹6,000/year; Professional (17–32 cameras, 4–6 visits/year) ₹7,000–₹12,000/year. Contact us for a free, no-obligation quote for your specific system.

Question 6

Is there a call-out charge for emergency visits?

Accepted Answer

Emergency call-outs for faults covered under the AMC scope are included at no extra charge. Faults caused by physical damage (vandalism, power surge, rodent damage) or out-of-scope work are charged separately at a transparent per-visit rate. We always inform you of any additional charges before proceeding.

Question 7

Do you offer AMC for systems installed by other vendors?

Accepted Answer

Yes. We service CCTV systems regardless of who installed them. We begin with a free baseline assessment to document the system's current condition and identify any existing faults. This protects both parties — you know exactly what you are getting, and we know the system's condition before taking responsibility for it.

Question 8

Which CCTV brands do you service?

Accepted Answer

We service all major CCTV brands including Hikvision, Dahua, CP Plus, Bosch, Honeywell, Axis, Samsung, and Godrej. Our technicians are certified by Hikvision and CP Plus, with manufacturer-level diagnostic tool access for these brands.

Question 9

My CCTV footage is blurry — what could be the cause?

Accepted Answer

Blurry footage is most commonly caused by lens contamination (dust, spider webs, water spots) on outdoor cameras. Other causes include incorrect focus settings, damaged lens coating, or camera resolution mismatch with the DVR. A service visit will diagnose and resolve the issue. Do not attempt to clean the lens yourself — the wrong cleaning agent can permanently damage the lens coating.

Question 10

My DVR is showing a hard drive error — is my footage lost?

Accepted Answer

Not necessarily. A hard drive error means the drive is failing or has failed, but data recovery is often possible depending on the extent of the damage. Contact us immediately — the sooner we can assess the drive, the better the chances of recovery. Going forward, an AMC with regular SMART diagnostics will catch failing drives before they cause data loss.

Question 11

Can you set up remote access to my CCTV system?

Accepted Answer

Yes. Remote access setup (via the manufacturer's app — Hik-Connect for Hikvision, DMSS for Dahua, gCMOB for CP Plus) is included in our AMC scope. We configure the DVR/NVR for remote access, set up the app on your devices, and verify it is working correctly.

Question 12

Do you offer AMC for apartment complexes and RWAs?

Accepted Answer

Yes. Apartment complex AMC is one of our specialisations. We work with RWA committees to provide quarterly maintenance, written service reports for resident accountability, and same-day emergency response. We service apartment complexes across all major Bangalore areas including Whitefield, Koramangala, HSR Layout, Electronic City, and Marathahalli.

Question 13

How long should CCTV footage be retained for an apartment complex?

Accepted Answer

Most apartment complexes and insurance policies require a minimum of 30 days of footage retention. For complexes with higher security requirements or specific insurance conditions, 60–90 days is recommended. We verify storage capacity and retention settings during every AMC visit and advise on upgrades if the current setup does not meet requirements.

Frequently Asked Questions

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